Return & Exchange Policy ↩️
Last updated: July 31, 2026
We want you to feel confident shopping with OutfitParty. Please review this policy before placing your order.
⏱️ Order Cancellations and Changes
You may request to cancel or modify an order within 8 hours of purchase.
Email service@outfitparty.com and include:
- Your order number
- The email address used to place the order
- The change you would like to make
Because many OutfitParty items are made to order, production may begin soon after purchase. We cannot guarantee a cancellation or change after the 8-hour window or once production has started.
👕 Return Eligibility
You may request a return within 14 days of delivery. To be eligible, an item must be:
- Unworn, unwashed, and unused
- In its original condition
- In its original packaging whenever reasonably possible
- Returned with all original tags and components
- Free from stains, odors, alterations, and customer-caused damage
Contact us and receive return authorization before sending any item. Returns sent without authorization, or to the address shown on the original shipping label, may not be accepted.
🚫 Non-Returnable Items
We do not accept returns or exchanges for:
- Items requested after the 14-day return period
- Items that have been worn, washed, used, altered, or damaged after delivery
- Items missing original tags or components
- Personalized or customized products
- Gift cards
- Items clearly marked "Final Sale" at the time of purchase
These exclusions do not limit any rights that cannot be excluded under applicable law.
🔄 Exchanges
You may request an exchange within 14 days of delivery, subject to the same eligibility conditions as a return. Customers are responsible for the cost of returning an eligible item and for shipping the replacement item, unless the exchange is required because the original item was damaged, defective, or incorrect.
Because our products are made to order, a replacement may not always be immediately available. We may process an approved exchange as a return and ask you to place a new order.
📏 Optional Size Reship Service
If you ordered the wrong size, contact us before returning the item. Most products are eligible for a size reship option that lets you keep the original item and purchase a replacement at a reduced reship fee.
The following conditions apply:
- The replacement must use the same design and color as the original item; only the size may change.
- One reship fee covers one replacement item.
- Availability and the reship fee will be confirmed by our support team.
- A size reship is not processed until the applicable fee has been paid.
This optional service does not affect your right to request an eligible standard return under this policy.
⚠️ Damaged, Defective, or Incorrect Items
Inspect your order promptly after delivery. If an item arrives damaged, defective, or different from what you ordered, contact us within 14 days of delivery and provide:
- Your order number
- A description of the issue
- Clear photos of the item, packaging, and shipping label, where relevant
Once the issue is verified, we will provide an appropriate remedy, such as a replacement or refund, at no additional shipping cost to you.
📦 How to Request a Return or Exchange
1. Contact Us
Email service@outfitparty.com with your full name, order number, the email used for the purchase, the item involved, and the reason for your request. Include photos when the item is damaged, defective, or incorrect.
2. Wait for Return Instructions
If your request is approved, we will send the return address and any other instructions. Do not mail the item before receiving authorization.
3. Prepare and Ship the Package
Pack the item securely and use a trackable shipping service. Send us the carrier name and tracking number after shipment. Customers are responsible for eligible return shipping costs unless the return is due to our error or a verified product issue.
4. Inspection and Resolution
After the return is delivered, we will inspect it and notify you of the decision. Approved refunds will be issued to the original payment method. Approved exchanges will be processed after inspection.
💳 Refunds
Approved refunds are normally submitted to the original payment method within 5–10 business days after inspection. Your bank or payment provider may need additional time to post the funds to your account.
Original shipping charges are non-refundable unless the return results from our error, the item was damaged or defective, or applicable law requires otherwise. Any duties, taxes, or customs fees paid directly to a government or carrier are not refundable by OutfitParty.
💬 Contact Us
For questions about cancellations, returns, exchanges, refunds, or size reships, email service@outfitparty.com and include your order number.